Returns and Refund Policy
Effective Date: 14-08-23
Thank you for shopping with Planet Earth Suds LLC. We want you to be completely satisfied with your purchase. Please read our Returns and Refund Policy carefully to understand your options regarding returns and refunds. By making a purchase on our website, you agree to the terms outlined below.
1. Returns
If you are not completely satisfied with your purchase, you may be eligible to return the item(s) within [number of days, e.g., 30 days] from the date of purchase. To be eligible for a return, the following conditions must be met:
- The item must be unused, in its original packaging, and in the same condition as you received it.
- Proof of purchase (order number or receipt) must be provided.
- Perishable, personalized, and intimate goods are exempt from being returned.
To initiate a return, please follow these steps:
- Contact our customer support team at [info@planetearthsuds.com] to request a return authorization. Please include your order number, a description of the item(s) you wish to return, and the reason for the return.
- Once you receive the return authorization, securely package the item(s) and include a copy of the original packing slip or receipt.
- Ship the package to the address provided by our customer support team.
2. Refunds
Upon receiving and inspecting the returned item(s), we will notify you regarding the approval or rejection of your refund. If your return is approved, a refund will be processed to the original method of payment within [number of days, e.g., 5 business days].
Please note:
- Shipping costs are non-refundable.
- If you received free shipping due to a promotional offer, the actual shipping cost will be deducted from your refund.
- Refunds for returned items that show signs of wear, damage, or missing parts may be subject to a restocking fee.
3. Exchanges
At this time, we do not offer direct exchanges for items. If you wish to exchange an item, please follow the return process and then place a new order for the desired item.
4. Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us at [info@planetearthsuds.com] within [number of days, e.g., 7 days] of receiving the item. We will work with you to arrange for a replacement or refund.
5. Contact Us
If you have any questions or concerns regarding our Returns and Refund Policy, please contact us at [info@planetearthsuds.com]. Our customer support team will be happy to assist you.
6. Changes to this Policy
Planet Earth Suds LLC reserves the right to modify or update this Returns and Refund Policy at any time. Changes will be effective upon posting to the website. It is recommended to review this policy periodically for any updates.
By making a purchase on the Planet Earth Suds website, you acknowledge that you have read and understood this Returns and Refund Policy and agree to its terms and conditions.
Thank you for shopping with Planet Earth Suds LLC!
Planet Earth Suds LLC
Website: https://planetearthsuds.com
Email: info@planetearthsuds.com
Date: 14-08-23